Prague, August 26, 2010

The new, centralised call centre connected with the ERP system QAD (previously MFG/PRO) means faster ordering, higher operativeness when processing orders, lower error rate and overall decreased demand for capacities.

Minerva Czech Republic, as the system integrator, provided solutions of interfacing between the call centre and QAD to United Bakeries, in cooperation with its subcontractor, Telefónica O2. The use of this application means that when the call centre receives a call, the customer’s number is identified automatically and the operator works in QAD directly with their data. The application can also be used to call customers back directly from the ERP system.

Complete Press Release you can find here.